BioChemIntelli SpA ("BioChemIntelli," "we," "us," or "our") is a company incorporated in Chile. This policy explains how we handle personal information when you visit this website, use its scientific tools, contact us, request a project discussion, or purchase a product. The public website currently has no user-registration or customer-account system.
1. Information we collect
Email and research-service inquiries
You can contact BioChemIntelli through the professional email address shown on our Contact and Services pages. Email links open your email application; the website does not submit or store your message. We receive your email address, name if provided, message content, and email delivery information in our professional Google Workspace mailbox. We use this information to answer your request, provide product support, or discuss the scope of a research project.
For project inquiries, you may describe your organization, research question, available data or materials, and preferred timeline. Please do not send confidential datasets, patient information, passwords, or payment-card details in your initial email. We can discuss an appropriate transfer method after defining the project. Contacting us does not subscribe you to marketing messages.
Cookie-consent records
When you accept or reject optional analytics, your browser stores that choice locally. The website also records the choice, its timestamp, and a keyed one-way identifier derived from the network address presented to the application. The consent table does not retain that raw network address.
Legacy product-notification records
The former MolNexus notification form has been retired and no longer accepts requests. Existing records may contain an email address, product and page-source category, consent-statement version, consent timestamp, and active or withdrawn status. These records remain subject to the retention and privacy controls below. They are not automatically transferred to the checkout provider or converted into customer or marketing records.
Operational and security data
Hosting and application systems may process request time, requested URL, response status, browser or device information, and network address for delivery, diagnostics, abuse prevention, and security. BioChemIntelli's database-backed request limiter stores a keyed one-way client identifier, a request count, and the applicable time window rather than the raw address.
Scientific-tool inputs
The open tools process the sequences, sequence identifiers, parameters, or files you deliberately submit. Normal prediction requests are not designed to create permanent scientific-project records in the website database. Hosting infrastructure must still process the request to return a result.
ViralEntryPred, ViraShieldPred, VirHostPred, and vCyclePRED transmit submitted sequence data to BioChemIntelli prediction endpoints hosted on Modal. Other current open tools execute within the Django application environment. Do not submit confidential, controlled, clinical, or personally identifiable scientific data.
Product downloads, orders, and payments
Paid checkout and installer delivery for MolNexus and Seqqio are available through Lemon Squeezy, which acts as Merchant of Record and processes payment details under its own terms. BioChemIntelli does not receive or store complete payment-card numbers. We may receive order information needed to deliver the product, verify entitlement, provide support, and handle accounting or refund requests.
Review Lemon Squeezy's privacy information before purchasing.
2. Why we use this information
- To deliver requested pages, scientific computations, and results.
- To answer contact, product-support, and research-project requests.
- To maintain consent evidence and handle privacy requests for legacy records.
- To record and respect your analytics choice.
- To protect the service from excessive, automated, or abusive requests.
- To diagnose failures and maintain platform reliability.
- To provide purchased downloads and administer the applicable product terms.
- To meet applicable legal, tax, accounting, and security obligations.
3. Analytics and browser storage
Google Tag Manager and the Google Analytics 4 tag it controls load only after you choose “Accept” in the cookie banner. Rejecting optional analytics prevents those Google scripts from loading through the site's consent runtime. The current container is intended for site measurement, not advertising or remarketing.
After consent, Google Analytics 4 may collect page and session activity,
referral information, approximate location, and browser or device
characteristics. Google states that an IP address is used at collection
time to derive location information and is then discarded before the
data is logged. Google Analytics may set first-party cookies such as
_ga and _ga_<container-id>.
You can change the choice by clearing this site's browser storage and reloading the page. You may also use Google's Analytics opt-out browser add-on . See Google's official information about data collection , Analytics cookies , and privacy .
4. Service providers and disclosure
We use service providers only where needed to operate the platform:
- Railway: website, application, and database hosting. See Railway's Privacy Policy .
- Modal: inference hosting for the four scientific tools identified above. See Modal's terms .
- Google Workspace: professional email hosting and spam protection when you email us. See Google's Privacy Policy.
- Google Tag Manager and Analytics 4: website measurement, only after optional analytics consent.
- Lemon Squeezy: purchased-product delivery, checkout, payment, applicable taxes, and order administration; it acts as Merchant of Record.
We may also disclose information when reasonably necessary to comply with law, protect the platform or its users, investigate abuse, or complete a business reorganization subject to appropriate safeguards. BioChemIntelli does not sell email correspondence, product-interest, or scientific-tool data.
5. Retention
Email correspondence is retained as needed to answer your request, provide support, or manage an agreed research project. You can contact us to request deletion. Mailbox records are managed separately from the website database and its automated retention process.
The application's default retention targets are 395 days for analytics-consent records, 365 days from the most recent consent for legacy product-notification records, and 2 days for expired request-throttle counters. Operational maintenance removes records beyond those targets in the website database. Records may be deleted earlier or retained longer where reasonably necessary for an active support matter, security investigation, legal claim, or binding legal obligation. Hosting providers may retain limited logs or backups under their own schedules.
6. International processing
BioChemIntelli and its service providers may process data in countries other than yours. Where applicable, providers rely on contractual and legal transfer mechanisms described in their terms and privacy materials.
7. Security
We use proportionate safeguards including HTTPS in production, restricted administrative access, CSRF protection, request-size limits, abuse throttling, minimized collection, and pseudonymous client identifiers in the application database. No internet service can guarantee absolute security.
8. Your choices and rights
Depending on applicable law, you may request access, correction, deletion, restriction, portability, or objection concerning personal information associated with you. We may need to verify the request and may retain information where the law permits or requires it. You can reject optional analytics through the site's consent banner. You can request deletion of a legacy product-notification record by emailing the address below from the email account used in the request.
9. Children
The platform is designed for researchers, technical professionals, and scientific organizations. It is not directed to children under 16, and we do not knowingly seek personal information from them.
10. Changes to this policy
We may update this policy when the platform, providers, or legal requirements change. The revision date at the top identifies the current public version.
11. Contact
For privacy questions or requests, email jf.beltran@biochemintelli.com. Include enough information for us to identify the relevant contact, legacy consent, or order record, but do not send passwords or payment-card details.