BioChemIntelli SpA ("BioChemIntelli") is a company incorporated in Chile. This policy covers eligible purchases of its digital-software products.
MolNexus checkout and download are not currently open, so there are no MolNexus purchases to refund through this website. This policy is published in advance and will apply when commercial checkout opens, subject to the final checkout terms and mandatory consumer rights.
1. Request window
Submit a request within 14 calendar days of purchase by emailing jf.beltran@biochemintelli.com. Include the order number, product name, operating system, and a concise description of the issue. Never send payment-card details by email.
2. Requests we will consider
- A duplicate purchase or duplicate charge.
- The digital product was not delivered and delivery cannot be restored.
- The software cannot be installed or launched on a supported system and reasonable troubleshooting does not resolve the problem.
- The delivered product materially differs from its public product description.
- Another refund or cancellation right is required by applicable law.
3. General exclusions
Refunds are generally not provided solely because a customer changed their mind after downloading the software, attempted installation on an unsupported system, expected an unpublished feature, or did not review the stated product scope and requirements. Downloading a digital product does not eliminate rights that cannot legally be waived.
4. Troubleshooting and review
We may request non-sensitive diagnostic information and offer reasonable troubleshooting before deciding a technical refund request. Do not send confidential research files unless BioChemIntelli specifically requests an appropriate, agreed transfer method.
5. Payment-provider processing
The planned Merchant of Record is Lemon Squeezy. Its identity, buyer terms, and payment process will be displayed before checkout is activated.
6. Contact
BioChemIntelli · jf.beltran@biochemintelli.com